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Shut-off or Transfer Utility Services

Turn off Gas Service

Call PGW to Turn-off gas service (215) 235-2050
Customer Service (215) 235-1000

Please have your account number ready before you call.
Call Center Hours:
Monday – Friday, 7:00 AM – 6:00 PM (Year round)
Saturday – 9:00 AM – 1:00 PM (April through November only)

Turning off Water Service

When you no longer need water and sewer services, you must:

  • Obtain a Discontinuance Permit from the Department of Licenses and Inspections; and
  • Pay the fee for the Discontinuance Permit A Discontinuance Permit stops billing at your property permanently from the date of the permit

Department of Licenses & Inspections Certification Unit
Municipal Services Building – Public Services Concourse
1401 John F. Kennedy Boulevard
Philadelphia, PA 19102-1687
Phone: (215) 686-2448
Fax (215) 686-2495
Hours: Monday – Friday, 8:00 a.m. until 5:00 p.m.

Discontinuance Permits
To discontinue a water service line and close the account
(215) 686-2577 or (215) 686-2578

Other Services


(215) 875-6900